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Frequently Asked Questions

At A & D Home and Body we’re always delighted to hear from our customers. In fact we get hundreds of emails, Every month.
Many ask us the same questions so if there’s something you’ve been wondering about
A & D Home And Body , There’s a good chance you’ll find the answer here:

No. We are pleased to say no product produced by us, or any raw material used in the production of our products, Have been tested on animals and our suppliers are accredited as a cruelty-free company.
No. The minuscule amount of soot produced by a candle is a natural byproduct of incomplete combustion. Candle soot is similar to everyday household sources of soot such as from kitchen toasters and cooking oils and is not considered a health concern.
No. Soy wax is considered to be a very safe product. Soy wax has been extensively tested around the world and in all categories it is classified as non-hazardous, non-toxic and is considered to be non-carcinogenic and stable. It’s best known as “green” Individual health effects can vary with the type of exposure and individual susceptibility. We always advise that if you burn or melt wax that it is done in a well ventilated room. This is not specific to just soy wax. It is the same recommendation for bees wax, Paraffin wax or any other type of wax.
Store in a cool, Dark and dry place and keep like scents together. Candles/Melts have different melting points, So never leave candles/Melts in your car on warm days.
Please consult a qualified medical practitioner before using products that contain any fragrances/essential oils if you are planning a pregnancy, are pregnant or breast feeding.
Fragrant oils have a strong aroma, However they have no therapeutic properties. Pure essential oils and essential oil blends also have a strong aroma, However they also release their natural uplifting, Refreshing and calming properties into the atmosphere or body.
No. Fragrance/Essential oils are highly concentrated and must be diluted in a carrier oil before use. Never apply undiluted oils directly onto the skin. Always test on a small area of skin before use. Discontinue use if irritation occurs.
Carrier oils are natural vegetable oils which can be used to carry essential oils onto the skin in a safe way.
Carrier oils are nourishing and moisturising for the skin and can be used for massage. In addition, you can use the carrier oil to blend your own essential oils tailored to meet your personal needs.
Essential oils are a natural product and the availability of many are quite limited. Also the extraction technique varies from plant to plant, so there is a wide variation in the cost of essential oils.
Please consult a qualified medical practitioner before using products that contain essential oils if you are planning a pregnancy, are pregnant or breast feeding.
For Australian deliveries, You should receive your parcel within 7-15 business days depending upon your location. Once your order leaves our Mount Isa warehouse, You will receive an email with your tracking number, after which you can track your delivery via the Australia Post website/app. Please contact Australia Post for any inquiries about your order. Please note, A & D Home and Body cannot be held responsible for delays in the Australia Post network.
All Express Shipping Orders are picked, packed and dispatched either same business day or next business day. All Standard Shipping Orders are being picked, packed and dispatched between 1 to 3 business days. Please also allow additional time for Australia Post to deliver as they are also impacted by the Covid-19 outbreak restrictions in place.